Demonstration project
Kiln
An ordering and loyalty app for a multi-location restaurant group, built to keep the kitchen's ticket times honest during a rush.
The brief
Orders that arrived faster than the kitchen could confirm them.
Mobile orders were arriving faster than the kitchen could confirm capacity, leading to cancelled orders during peak hours and a loyalty program nobody used.
The approach
Live capacity, and a loyalty layer worth opening the app for.
Each location publishes live order capacity to the app, so quoted pickup times reflect what the kitchen can actually do, not a fixed estimate.
Loyalty was rebuilt around visible, near-term rewards tied to real order history, rather than a points balance nobody tracked.
Technology
- React Native
- Node.js
- Redis
- AWS
